FAQs

FREQUENTLY ASKED QUESTIONS

How do I verify that a company is an AACFB Member?

You do not need to sign in to search for current AACFB members. Click on “Verify a Member” in the menu bar at the top of the screen. Enter the name of the company you want to find. NOTE: The less information you put in, the more results you will receive.

What is the AACFB MEMBERS ONLY section?

This is where access to all features & benefits for paid members is available.

How do I sign in?

Click the “SIGN IN” button on the top right-hand side of your screen. Enter your login information, or click "Create a new account" if you do not have one. If you would like to become a member, an account will be created for you in the sign-up process. Go to "Membership">"Join" and select the appropriate option to complete the membership application. You will receive a welcome email when your application has been approved (please allow 1-2 business days). You will then have access to Members Only content with your login. NOTE: When you log in for the first time, please be sure to read the Community Rules and click on the ‘I Accept’ box at the bottom of the Community Rules & Etiquette page. You will need to accept these rules before continuing.

Where do I find member savings programs such as the discounted credit reports & more?

Sign in, then click on "AACFB Members Only" in the menu bar at the top of the screen. Then, select "Benefits">"Savings".

How do I update my Profile?

Sign in, then click the arrow next to the profile icon where the "SIGN IN" button used to be and click “PROFILE”. On this page, you can add your bio, view your community connections, and edit your privacy settings and notifications. To edit information like your address, title, or photo, click on the orange "RENEW DUES/EDIT DETAILS" button then click on the pencil icons to update your information.

If you are listed as the Key Contact on your company roster, you will also be able to edit your company's information by clicking on your company name on this screen.

How do I update my Company Profile?

***You must be listed as the Key Contact on your company roster in order to access your Company Profile.***
Sign in, then click the arrow next to the profile icon where the "SIGN IN" button used to be and click “PROFILE”. Click on the orange "RENEW DUES/EDIT DETAILS" button, then click on your company name. On this page, you can click on the pencil icons to edit information like your company's address and phone number, add individuals to your company's roster, or update the information found in the Searchable Funding Source Directory (for Funders only).

How do I renew my membership dues?

***You must be listed as the Key Contact on your company roster in order to access your Company Profile.***
Sign in, then click the arrow next to the profile icon where the "SIGN IN" button used to be and click “PROFILE”. Click on the orange "RENEW DUES/EDIT DETAILS" button, then click on your company name. Then, select the green Renew Dues button on the left side of the page and enter your payment information. If you have a question as to your log in information for your Key Contact or your company's expiration date, please call 800-996-2352 or email info@aacfb.org.

COMMUNITIES:

What is a Community?

A community is your go-to place to stay in the loop with all things AACFB. It is an exclusive members-only networking tool designed to help you connect with our association members. You can ask advice, share expertise, connect with other members, and even share large files without cluttering your inbox.

Joining a Community

You are automatically subscribed to the all-members Open Forum. You can also find and join additional communities under the "Communities" tab on the home screen. Simply browse the communities available and click ‘join’ to add yourself to any additional communities of interest.

Starting a New Discussion Post

From the AACFB community homepage, click on “Participate” and then “Post a Message”.

You can also post a message by clicking on the “Communities” tab and choosing your desired community. From there, click on the “Discussions” tab and click on the green button at the right that says, “Post New Message”. Enter your subject, choose the community you wish to post the message into, type your message, attach any necessary documents, and click send.

You can also post a message directly from your email account without having to log in. In one of the emails you receive from AACFB community site, you will see a link at the top that says, “Post New Message Online”. Click on that link, type your discussion post, and click send.

Responding to Discussion Posts

If you are replying while logged in to AACFB community site, click on the blue “Reply to Discussion” button to send your message to the entire community or click on the drop-down arrow and then “Reply to Sender” to reply privately to the original sender.

There are three ways to reply to a discussion post:

  • Reply to Discussion- reply to everyone in the group
  • Reply to Sender- reply privately to the original sender
  • Reply by Email- reply directly from the email notification you receive without having to log in to the community website. To do this, simply click on the blue “Reply All Email” button at the top right of each message.

We recommend replying to the sender for simple comments that add little value to the overall discussion (ex. thank you); and replying to the entire community when you are sharing knowledge, experience, or resources that others could benefit from. 

You can also reply directly from your email account. Simply click on the blue “Reply All Email” button at the top right of each message.

Creating a Library Entry

To upload a document to a community, click on the “Participate” tab and then “Share a File”. Enter a title for your library document, select the community you wish to enter the document in, choose the document type, and click next.

You can also upload a document to go with the discussion post you are writing. You will see an “Attach” button at the bottom of the page. Click on that button and insert your document. That document will then be linked to your specific discussion post.

Leaving a Community

Go to your profile page, click on the My Account tab and then Subscriptions. Here, you will see a list of available communities and those to which you’ve subscribed. Select “Unsubscribe” for the communities you wish to leave and click the “Save” button at the bottom of the page. You will get a message confirming that your subscription options have been successfully updated.

Who can I contact if I have difficulties?

AACFB Headquarters - (800) 996-2352 or info@aacfb.org